IDC Reveals Customer Perception of Leading Services Firms and Key Selection Criteria in New Special Study

FRAMINGHAM, Mass.–(BUSINESS WIRE)–In a new special study entitled, Market Perception of Services Firms: Key Attributes for Success, IDC evaluated in-depth responses from 430 respondents in the U.S. and found that customers are most likely to focus on basic buying principals when evaluating a vendor. Core criteria like quality, competitive pricing, and technical expertise are regarded as most important factors across the board, among all company sizes, industries and professional roles. IDC believes that even a small vendor that is able to tangibly deliver on these attributes can stake a place in this market.

Companies specifically asked about as part of this survey included Accenture, BearingPoint, Capgemini, CSC, Deloitte, EDS, HP Services, IBM Global Services, Infosys, Tata Consultancy Services, and Unisys.

”Market perception continues to be fragmented in the services industry, but service firms that can clearly demonstrate their value proposition, put together compelling solutions across the partner ecosystem, and capitalize on their market perception strengths, will continue to succeed,” said Cushing Anderson, vice president for Consulting, Systems Integration, HR and Learning Services.

This IDC study was designed to provide service firms a better understanding of customer perceptions about service firms and the attributes that drive customers’ buying decisions. This report also identifies which services firms have the strongest market perception among customers, and the circumstances in which these perceptions are strongest. Customer preferences and their ranking of service firms for different service engagements are also included, to show a clear understanding of how clients consider and select service vendors.

Key questions addressed in this study include:

• Which service firms hold the top spots for market perception by industry and service area?
• What are leading firms’ strengths and how do customers rank their overall delivery of services?
• What criteria do customers use to evaluate services firms and how much weight do they allot to each – by industry, company size, and profession?
• Who are the best-in-class services firms and how do differences in vendor perception impact competitive positioning?

IDC will be presenting high level results of this special study in a Telebriefing on December 13, 2007 at 12:00 pm U.S. Eastern Time. To register for this event, please go to – http://www.idc.com/getdoc.jsp?containerId=IDC_P16720 – and click the “Register Now” button.

If you are interested in purchasing the special study, Market Perception of Services Firms: Key Attributes for Success please contact your IDC Account Manager or email mbambauer@idc.com.

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Director of SAP Practice for The Judge Group Presents at SAP Summit in Boston

PHILADELPHIA–(BUSINESS WIRE)–Harry Hirsch, SAP Practice Director for The Judge Group, a professional services firm specializing in Technology Consulting, Enterprise-Wide Staffing and Corporate Training, presented at the 5^th Annual SAP^® Influencer Summit in Boston on December 4^th.

The two-day, invitation-only event consisted of five hundred key IT and Business Influencers from around the globe. The gathering took place at The Westin Boston Waterfront where the theme of the event was “Business Network Transformation.” As an industry expert, Mr. Hirsch led an informative discussion on The Judge Group’s accomplishments and future plans with SAP. Some of the key topics discussed were Business ByDesign (BBD), All-in-One (AIO), Service-Oriented Architecture (SOA), Software as a Service (SAAS) and Enterprise Resource Planning (ERP).

“The Judge Group was honored by Mr. Hirsch’s invitation to speak in support of SAP’s newest innovations at this year’s Summit,” said Martin E. Judge, Jr., CEO and Founder of The Judge Group. “The Summit presented a great opportunity to network with other industry experts from around the world who are all striving towards innovation and growth.”

SAP presented and demonstrated their strong commitment to Enterprise Service Oriented Architecture and how SOA enables innovation based on a stable, extendable core. “SAP has done an excellent job in developing a portfolio of products that are not only affordable for the small and medium business (SMB) sector but also give organizations like The Judge Group the opportunity to level the playing field against their larger competitors,” said Harry Hirsch, Director of SAP Practice for The Judge Group.

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